Wednesday, January 9, 2008

Traveler Sues Spirit Airlines in Small Claims Court - And Wins

Jane Waun sued Spirit Airlines in the small claims division of 54B District Court in East Lansing, Mich., as a last resort this spring after trying unsuccessfully to resolve her beef with the airline directly.

She won her case last Monday mainly because Spirit never showed up for the original hearing and didn't have a good excuse. But the judgment reimburses her hotel and meal costs, a lost night at her destination and the four tickets she had to purchase on a different airline.
This is great news!! Maybe others fed up with the total lack of customer service at airlines should resort to the same remedy. If they did, United Airlines would spend their each day every day in court, but maybe it would teach them a lesson. Then again, maybe not.

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