This just went by snail mail to Verizon Customer "Service"
July 19, 2007
Verizon Communications
140 West Street
New York , New York 10007
Dear Verizon
I have Verizon DSL, I use Verizon for my land line and I have Verizon wireless. I’m not new to your company. However I want to make a strong complaint.
I have been having countless problems connecting to the Internet using Verizon DSL. Yet when I call customer service I am re-directed to someone in Delhi or Mumbai or Madras who speaks English as a second or third language. I am sick and tired of wasting precious air time calling your Verizon “Help” number only to get someone who doesn’t speak English that I can understand - or they can for that matter.
I realize that for business purposes you can make lots more money by outsourcing your customer service jobs to countries where you have to pay $0.10 an hour to employees. However the resultant customer “service” from those folks sucks.
You have me over a barrel here because Verizon is the only carrier offering DSL where I live. Thus I am a captive.
Can’t you put corporate profits aside long enough to at least hire people who understand English to deal with your customers? I realize that isn’t a very Bush Administration thing to do, but I am completely fed up and I hope others are also.
Yours disgustedly,
Craig Faanes
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